Janary/February 2019
In This Issue
Save the Date................................3
The Benefits of using secret
shopper program............................6
Take your dog to work day.............10
Why do dry cleaners get such a
bad rap?......................................12
Social media with Brain Rashid......14
May/June 2019
In This Issue
MWDLI Convention................................3
Cautionary Advice on Environmental Surcharges and Fees............................8
Pacers Game & Cocktail Receptions..........................................12
"Changing Direction" written by: Mary
Miller ................................................. 14
September/October 2019
In This Issue
MWDLI Convention Photos....................3
Good Customer Service
Representative Checklist......................10
Make Sure Your Employee Handbook is
Up To Date............................................12
March/April 2019
In This Issue
Save the Date..................................3
Dealing with Drugs and Alcohol in the Workplace........................................6
Selling Your Drycleaning Plant May
Have Become More Difficult...........10
Using DLI's New Effortless Social Media.............................................12
Minimum Wage Increases Take
Effect..............................................14
July/August 2019
In This Issue
MWDLI Convention................................3
How to Send Marketing E-mails.............8
MWDLI Members at DLI's Fabricare Photo Booth....................................................12
November/December 2019
In This Issue
Personal Branding 101..........................4
A Visit From St. Nicholas.......................6
Devising a Policy on Devices-Smart Phones After Hours............................................8
How to remove eggnog and gravy stains....................................................10
Handling Challenging Garments at the Counter..................................................12