Janary/February 2019
In This Issue
Save the Date................................3
The Benefits of using secret
shopper program............................6
Take your dog to work day.............10
Why do dry cleaners get such a
bad rap?......................................12
Social media with Brain Rashid......14
May/June 2019
In This Issue
MWDLI Convention................................3
Cautionary Advice on Environmental Surcharges and Fees............................8
Pacers Game & Cocktail Receptions..........................................12
"Changing Direction" written by: Mary
Miller ................................................. 14
September/October 2019
In This Issue
MWDLI Convention Photos....................3
Good Customer Service
Representative Checklist......................10
Make Sure Your Employee Handbook is
Up To Date............................................12
January/February 2020
In This Issue
Pacers Registration Form......................3
Identify Potential Cleaning Problems ....4
Training Seminar ...................................8
Background Checks ..........................10
March/April 2019
In This Issue
Save the Date..................................3
Dealing with Drugs and Alcohol in the Workplace........................................6
Selling Your Drycleaning Plant May
Have Become More Difficult...........10
Using DLI's New Effortless Social Media.............................................12
Minimum Wage Increases Take
Effect..............................................14
July/August 2019
In This Issue
MWDLI Convention................................3
How to Send Marketing E-mails.............8
MWDLI Members at DLI's Fabricare Photo Booth....................................................12
November/December 2019
In This Issue
Personal Branding 101..........................4
A Visit From St. Nicholas.......................6
Devising a Policy on Devices-Smart Phones After Hours............................................8
How to remove eggnog and gravy stains....................................................10
Handling Challenging Garments at the Counter..................................................12
May/June 2020
In This Issue
Coronavirus-COVID-19 Members Only...4
What do I do if my employees are afraid to come to work?……..................................6
Training Seminar ...................................8
Background Checks ..........................10
September / November
In This Issue
Reclassifying from independent contrator to employee...............................................4
Cleaning Cloth Face Mask......................6
DLI covid-19 Guidance..............,.............8
Updates Guidance on returning from isolation..................................................10
Getting started with a successful route.....14