Janary/February 2019

In This Issue

Save the Date................................3

The Benefits of using secret
shopper program............................6

Take your dog to work day.............10

Why do dry cleaners get such a
bad rap?......................................12

Social media with Brain Rashid......14




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May/June 2019

In This Issue

MWDLI Convention................................3

Cautionary Advice on Environmental Surcharges and Fees............................8

Pacers Game & Cocktail Receptions..........................................12

"Changing Direction" written by: Mary
Miller ................................................. 14


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September/October 2019

In This Issue

MWDLI Convention Photos....................3

Good Customer Service
Representative Checklist......................10

Make Sure Your Employee Handbook is
Up To Date............................................12


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January/February 2020

In This Issue

Pacers Registration Form......................3

Identify Potential Cleaning Problems ....4

Training Seminar ...................................8

Background Checks   ..........................10


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March/April 2019

In This Issue

Save the Date..................................3

Dealing with Drugs and Alcohol in the Workplace........................................6

Selling Your Drycleaning Plant May
Have Become More Difficult...........10

Using DLI's New Effortless Social Media.............................................12

Minimum Wage Increases Take
Effect..............................................14

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July/August 2019

In This Issue

MWDLI Convention................................3

How to Send Marketing E-mails.............8

MWDLI Members at DLI's Fabricare Photo Booth....................................................12



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November/December 2019

In This Issue

Personal Branding 101..........................4

A Visit From St. Nicholas.......................6

Devising a Policy on Devices-Smart Phones After Hours............................................8

How to remove eggnog and gravy stains....................................................10

Handling Challenging Garments at the Counter..................................................12


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May/June 2020

In This Issue

Coronavirus-COVID-19 Members Only...4

What do I do if my employees are afraid to come to work?……..................................6

Training Seminar ...................................8

Background Checks   ..........................10


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September / November

In This Issue

Reclassifying from independent contrator to employee...............................................4

Cleaning Cloth Face Mask......................6

DLI covid-19 Guidance..............,.............8

Updates Guidance on returning from isolation..................................................10

Getting started with a successful route.....14


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